Terms of Service

Last Updated: 25 November 2024

Welcome to KUEMUE TECHNOLOGY SDN. BHD.. These Terms of Service ("Terms") govern your use of our website located at www.kuemue.com (the "Site") and our services. By accessing or using the Site and our services, you agree to these Terms. Please read them carefully before using our website or making a purchase.

1. Acceptance of Terms

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms, including any additional terms, conditions, and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

2. Eligibility

To use the Site and our services, you must be at least 18 years old or have the consent of a parent or guardian.
You represent that you have the legal right to enter into this agreement and to use the Site in accordance with these Terms.

3. Account Creation and Responsibilities

You may be required to create an account to access certain features of the Site. When creating an account, you must provide accurate and complete information.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.
You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4. Prohibited Activities

You are prohibited from using the Site or its content:

For any unlawful purpose.
To solicit others to perform or participate in any unlawful acts.
To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.
To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability.
To submit false or misleading information.
To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Site, our services, or any related website.
To spam, phish, pharm, pretext, spider, crawl, or scrape.
For any obscene or immoral purpose.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

5. Orders and Payment Terms

Order Acceptance: All orders placed through the Site are subject to acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or errors in your order.
Payment: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Order Cancellations: We reserve the right to refuse any order you place with us. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

6. Shipping and Delivery

Shipping Costs: Shipping costs are non-refundable and will be charged in addition to the price of the products. The total cost will be clearly displayed at checkout.
Delivery Times: Delivery times are estimates and may vary depending on your location and the shipping method chosen. We are not responsible for delays caused by shipping carriers, customs clearance, or other circumstances beyond our control.
Customs, Duties, and Taxes: For international orders, you are responsible for any customs duties, taxes, and any other import fees that may apply.

7. Product Information and Pricing

We strive to provide accurate information about our products, including descriptions, pricing, and availability. However, we do not guarantee that the information is error-free.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice.

8. Intellectual Property Rights

All content, including but not limited to text, graphics, logos, images, and software, is the property of KUEMUE TECHNOLOGY SDN. BHD. , or our content suppliers and is protected by international copyright, trademark, and other intellectual property laws.
You may not use any of our trademarks or service marks without our express written permission. Unauthorized use of our intellectual property may result in legal action.

9. Third-Party Links and Services

The Site may contain links to third-party websites or services that are not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
You acknowledge and agree that we are not responsible for any loss or damage caused by your use of any third-party websites or services.

10. User-Generated Content

If you post or submit any content, including but not limited to reviews, comments, photos, or suggestions, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, and display such content in any media.
You are solely responsible for the content you post and must ensure it does not violate any laws or infringe on any third-party rights.

11. Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.
The service and all products and services delivered to you are provided 'as is' and 'as available' for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

12. Limitation of Liability

In no event shall KUEMUE TECHNOLOGY SDN. BHD., our directors, officers, employees, affiliates, agents, contractors, suppliers, or service providers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Site or any products procured using the Site.

13. Indemnification

You agree to indemnify, defend, and hold harmless KUEMUE TECHNOLOGY SDN. BHD. , and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

14. Termination

We may terminate or suspend your account and access to the Site at any time, without prior notice or liability, for any reason, including but not limited to your breach of these Terms.
Upon termination, your right to use the Site will immediately cease. If you wish to terminate your account, you may discontinue using the Site.

15. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.

16. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms constitutes acceptance of those changes.

17. Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

18. Entire Agreement

These Terms and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

19. Contact Information

Questions about these Terms should be sent to us at:

KUEMUE TECHNOLOGY SDN. BHD. (1571237-P)

Email : hello@kuemue.com

Website : www.kuemue.com

Address : A-3-3 Pelangi Square Business Centre, Persiaran Surian 47800 Petaling Jaya, Selangor.

Phone No. : +6017-2426 854